Procure por qualquer palavra, como spook:
 
1.
The phenomena known to call center supervisors where agents have an inability to remember training, coaching, troubleshooting steps, or coaching from one day to the next.
“Customers have been calling about that issue for weeks! We talked about this yesterday, and you were trained on it. You must be suffering from call center amnesia”
por Setzerx4 16 de Julho de 2012